How do I cancel the subscription?

Managing your subscription is easy, and you can do it at any time. Follow the instructions below based on where you purchased your subscription.

Subscription purchased through our website

Open the Manage Your Subscription link included in your order confirmation email.
Log in using your account details. Important: emails and passwords are case-sensitive, so check capitalisation carefully and make sure there are no typos or extra spaces.
View your subscription status and cancel it if needed. You will receive a confirmation email once the cancellation is complete.

If purchased via the App Store: follow the steps provided by Apple to cancel your subscription in Settings > your name > Subscriptions.
If purchased via Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions.

Deleting the app: simply uninstalling the app does not cancel your subscription. Make sure you follow the correct steps above and receive a confirmation.
Wrong platform: if you can't find the option to cancel on the Feelties website, check the App Store or Google Play instead.
Cancelling stops future charges. Orders that have already shipped are handled under our refund policy.
Need help? Contact our support team at hello@melties.health and we'll cancel it for you.

Was this not what you were looking for? Email hello@melties.health.